StarzSpins Privacy Policy

At StarzSpins Online Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our website at https://starzspins.com/. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions regarding how we handle your data.

1. Who We Are

Our StarzSpins Online Casino is operated by One Touch Exch Co. Ltd, a company registered under number 129024, with its registered address at Trust Company Complex, Ajeltake Road, Marshall Islands MH96960. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202506039-FI2. As the data controller, we are responsible for deciding how and why your personal data is processed. If you have any privacy-related inquiries, you may contact us at support@starzspins.com.

2. Information We Collect

When you create an account, use our services, or interact with the StarzSpins platform, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Your full name, date of birth, and gender
• Your email address, phone number, and residential address
• Username and password credentials
• Identity verification documents (e.g., passport, national ID, proof of address)

2.2 Financial and Transaction Data

• Payment method details, including Visa, Mastercard, Skrill, Neteller, and cryptocurrency wallet addresses (BTC, ETH, LTC, USDT)
• Deposit and withdrawal history, including amounts, dates, and currencies
• Information related to our minimum deposit requirement of €20 and applicable withdrawal limits

2.3 Gaming and Behavioral Data

• Your game history, betting patterns, and session activity across our 15,000+ game library
• Bonus redemptions, including use of any starz spins promo code or starzspins bonus code
• Participation in promotions such as Drops & Wins, PVP Battles, and our loyalty programme
• XP earned and tier progression within our ten-level loyalty scheme

2.4 Technical and Device Data

• Your IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on our platform, and referral sources
• Cookie data and similar tracking technologies (see Section 7 below)

2.5 Communications Data

• Records of your correspondence with our customer support team via live chat or email
• Any information you voluntarily submit through contact forms or feedback channels

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your StarzSpins Casino login and ensure secure access to our platform
• Identity verification (KYC): We are required to verify your identity before processing withdrawals or approving high-value wins, as mandated by our licensing obligations
• Payment processing: To handle deposits and withdrawals securely, including enforcing our policy that withdrawals must return to the same deposit method where possible
• Bonus and promotion administration: To validate eligibility for offers, including the starz spins no deposit bonus, starzspins no deposit bonus codes, and reload promotions, and to ensure compliance with our one-bonus-at-a-time rule
• Fraud prevention and security: To detect and prevent money laundering, bonus abuse, and unauthorized access, including monitoring of shared IP addresses, households, and payment methods
• Legal compliance: To fulfill our obligations under our Anjouan gaming license and applicable international regulations
• Customer support: To respond to your inquiries submitted to support@starzspins.com or via our 24/7 live chat
• Improvement of services: To analyze platform usage, optimize game performance across desktop and mobile, and enhance the overall user experience
• Marketing communications: With your consent, to inform you about new promotions, starzspins casino promo code offers, and platform updates

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations to you as a registered player at our StarzSpins Online Casino
• Legal obligation: We must comply with anti-money laundering (AML), Know Your Customer (KYC), and licensing requirements
• Legitimate interests: We have a legitimate interest in protecting our platform from fraud, abuse, and security threats
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw it at any time by contacting us

5. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Game providers: We may share limited session data with providers such as Pragmatic Play, Evolution, NetEnt, Playtech, and others when required to verify high-value wins or investigate disputed outcomes
• Payment processors: We share necessary transaction data with payment partners, including providers of Apple Pay, Google Pay, Interac, PaysafeCard, BLIK, iDEAL, and cryptocurrency processors
• Regulatory authorities: We may disclose your data to our licensing authority or law enforcement when legally required
• Service providers: We engage trusted third-party vendors for IT infrastructure, fraud detection, and analytics who are contractually bound to protect your data
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under equivalent privacy protections

6. Restricted Countries and Data Handling

We do not accept players from certain jurisdictions, including Afghanistan, Belarus, India, Iran, Russia, the United States, and others listed in our Terms and Conditions. We do not knowingly collect personal data from residents of these countries for the purpose of providing gambling services. Players in bonus-ineligible countries — including the United Kingdom, Ukraine, Poland, and the Netherlands — may have accounts but are excluded from promotions, the VIP programme, and the starz spins bonus code no deposit offers. If we become aware that data has been collected from a restricted region, we will take steps to delete it promptly.

7. Cookies and Tracking Technologies

Our StarzSpins Online Casino uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Required for our platform to function correctly, including maintaining your starz spins casino login session
• Analytics cookies: Help us understand how visitors interact with our site so we can improve performance
• Preference cookies: Remember your language and display settings (English or Deutsch)
• Marketing cookies: Used, with your consent, to present relevant promotional content such as the starzspins no deposit bonus or current bonus code offers

You may manage or withdraw your cookie consent at any time through your browser settings. Disabling certain cookies may affect the functionality of our platform.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial and identity verification records are typically retained for a minimum of five years following account closure to comply with AML legislation. Where we no longer have a lawful basis to retain your data, we will securely delete or anonymize it.

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis to retain it
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider in a structured format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@starzspins.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our security practices include SSL encryption, secure payment gateway integration, and strict internal access controls. While we take every reasonable precaution, no method of transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are intended exclusively for adults aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has submitted personal information to us, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our StarzSpins platform following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our support team is available 24/7 and can be reached at support@starzspins.com or via live chat on our website. We are here to help and committed to addressing your privacy concerns promptly and transparently.